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Product Support Engineer

Claroty

Claroty

Software Engineering, Product, Customer Service
United States
Posted on Thursday, September 26, 2024

Description

We’re growing and looking to hire Protocols Researcher & Developer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

You will be part of the Asset Discovery Team in the Visibility group. The team is fully responsible for developing and maintaining Claroty’s asset discovery platform, which is used across all company products. This platform consists of highly advanced network protocol and file analysis logic to achieve the best asset discovery capabilities on the market. We are looking for individuals who are highly motivated as well as passionate about research and overcoming challenges and unfamiliar obstacles to join our team.

About Claroty:

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

About the Engineering team

The Claroty Engineering (R&D) Department is a group of talented engineers with specialties including BE, FE, DevOps, QA and automation, who come from a variety of backgrounds and organizations with strong experience and skills in software development and cybersecurity.

Our engineers use the most state-of-the-art technologies available to build our products – from Kafka to K8s, Spark and latest React/Angular, AWS lambdas & Argo workflows and many others – ensuring the fastest and highest-quality delivery to our customers.

We are solving some of the most complex technical challenges in the industry today – anything from OS level in-depth activity, networking traffic analysis, big-data analysis, multi-tenancy architecture and limited resources design and implementation to cope with high performance requirements, and sophisticated UX concepts.

Responsibilities

  • Research and analyze proprietary network protocols and file formats.
  • Develop production-grade code in Python and C++ that analyzes network traffic and file formats in real time.
  • Be part of a hands-on team with end-to-end responsibilities and an active and central impact on the company and its customers.
  • Innovate new methods for active asset querying and discovery.
  • Utilize our state-of-the-art OT lab for research and development activities.

Requirements

  • 5+ years experience with Python development.
  • 5+ years of hands-on experience in protocol analysis or reverse engineering.
  • Familiarity with C++.
  • Strong understanding of cybersecurity and networking.
  • Familiarity with reverse engineering tools (static and dynamic).
  • Experience with a wide variety of technological disciplines - Advantage.
  • Knowledge of OT and Industrial networks or devices - Advantage.
  • Experience with malware analysis/vulnerability research - Advantage.
  • Fluency in English for effective communications with customer engineers - Advantage.

Why Claroty? Our Culture and Benefits:

  • Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
  • Work Environment - We have maintained a dynamic, startup approach to achieving our goals. Anyone can introduce new ideas, participate in decision making, and work fast and iteratively to make an impact – from building new product features, to implementing new processes that can make the organization better and more effective. This is evident in our agile software development lifecycle methodologies, instant feedback from the field, and our strong connection with our customers.
  • Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
  • We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
  • We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
  • While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.
  • We understand the importance of maintaining a healthy work-life balance. We provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.