About Us:
Pico MES is an innovative startup focused on revolutionizing the manufacturing landscape with our state-of-the-art Manufacturing Execution Systems (MES). Our mission is to empower manufacturers with real-time insights, streamlined operations, and enhanced productivity through tailored integration solutions. We are looking for a passionate and experienced engineer to join our team and drive the development of robust frameworks and best practices.

What We Are Looking For:
As a Manufacturing Operations Engineer, you will play a pivotal role in ensuring our products meet customer needs and exceed expectations. You will be the bridge between our customers and our engineering team, providing direct advice & guidance to help customers solve issues, troubleshooting support, and enabling integration solutions. This position is ideal for someone who loves manufacturing cadence and problem solving, enjoys engaging with people and is eager to make a significant impact within a small, agile team.

What You’ll Do:

• Foster Relationships: Establish and develop strong relationships with prospective and current customers, understanding their operations, building a map of how Pico addresses their needs, ensuring their ongoing satisfaction and developing a deep understanding of their business processes. An end to end relationship, helping guide teams through their digital transformations.
• Enable Customer Success: Engage directly with current customers to understand their equipment and software integration needs, providing tailored account management, support, and recommendations.
• Proactive Issue Resolution: Quickly diagnose and resolve issues at customer deployments, from application performance, user interface clarification, and tool communication challenges, providing timely solutions and follow-ups.
• Feedback Loop: Gather customer feedback and roadmap requests for new or enhanced features, devices and tools in our software, collaborating closely with product management to establish priorities.
• Documentation and Reporting: Compile detailed bug reports and integration documentation to assist the engineering team in understanding customer issues and improving future product iterations.
• Release Coordination: Participate in planning and coordinating software releases and system upgrades, ensuring that integration solutions are adequately tested and documented.

Who You are:

• Experienced Manufacturing Professional: Operational experience at different levels in a manufacturing operation including foundational knowledge in process improvement, mistake proofing, quality management, and the relationship between work instructions, bill of material, and shop floor documentation (work orders, travelers).
• Customer-Centric Attitude: A track record of delighting customers with exceptional service and problem-solving, always striving to deliver "magic in a box”. Comfortable in training and coaching approaches to onboarding new customers.
• Curious Innovator: An innate curiosity about integrating new equipment and features into connected systems, with a keen interest in IoT technologies. Able to self discover solution paths within the confines of customer and software parameters.
• Hands-On Problem Solver: Working with customers, able to investigate issues and solve or document, recreate, and partner with technical resources to resolve in the software application.
• Equipment Savvy: Familiar with basic manufacturing and lab equipment such as torque tools, multimeters and oscilloscopes, enabling effective hardware troubleshooting.
• Strong Communicator: Excellent verbal and written communication skills, capable of conveying complex technical information clearly to non-technical stakeholders. Empathy for the prospect or customer’s situation is key, with the ability to then take that understanding and help with suggested actions to improve their operations.
• Collaborative Mindset: A proactive, team-oriented approach with the ability to work effectively in a remote environment.
• Technically Versatile: Able to quickly grasp and learn new technical functions. Comfortable transitioning between manufacturing floor problem solving to detailed software troubleshooting. Familiarity with software/manufacturing system deployment including ERP, MES, frontend (React) and backend (Go) systems, along with experience in firmware development for embedded projects is a plus.
• Educational Background: Bachelor’s Degree in Computer Science, Engineering, or a related field preferred. Comprehensive manufacturing operations experience in lieu of a degree will be considered.

What We Offer:

• Competitive Compensation packages
• Equity
• Medical, dental, vision paid in full - 100% coverage
• FSA
• Fully Remote & Flexible Hours
• Unlimited PTO
• Sick & Parental Leave
• New equipment of your choosing & stipend for remote office setup
• A dynamic and inclusive company culture that values innovation.