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Support Engineer

Oosto

Oosto

Customer Service
Israel
Posted on Mar 31, 2026
  • Working hands-on with our customers using the best and most interesting technologies
in the industry.
  • Write and execute manual tests.
  • Work with cutting-edge technologies such as Kafka, S3, Kubernetes, and more.
  • Take ownership of testing environments and their deployments.
  • Responsible for the installation, configuration, administration, and maintenance.
  • Train customers on best practices, useful features, and opportunities to optimize
performance.
  • Work diligently with our technical teams (developers, PMs, and Research) to
troubleshoot and resolve complex software issues, replicating customer environments
and network problems as needed
  • Use customer feedback and insights to improve our products, technical best practices,
and technical materials. Provide feedback to Product Management teams and R&D.
  • Collaborate closely with the Sales and Customer Success teams to develop effective
account strategies and identify new account opportunities, as well as a new business
with existing accounts.


Must Have:
  • 1-3 years of experience as a Support Engineer from the tech industry - a must
  • Advanced Linux skills
Familiar with Ubuntu/RHEL OS.
Familiar with Networking over Linux.
You are familiar with Docker/Kubernetes.
Analyze and troubleshoot system health and debug capabilities.
  • Familiar with SQL commands
  • Familiar with API concepts and Postman
  • High level of English - spoken and written

Advantages:
  • you have programming experience in Python / Pytest.
  • You have experience in both cloud-based (AWS) and on-premise service and technology
    environments
  • You have familiarity with Bash scripting.