Job Description

Role summary

Maven wins by running POCs that feel like production, compressing time‑to‑first‑value, and driving executive alignment early.

As the Solutions Engineering Team Manager, you’ll be responsible for building high‑performing team of builder‑sellers, raises the technical‑win rate, standardizes a repeatable POC playbook, and partners tightly with Sales, Product, and FDE/Integrations to take customers from intent → validated value → scaled deployment.

Your remit includes program management for non‑strategic motions and ensuring the SE craft reliably lands success criteria, milestones, and executive confidence

Outcomes you will own

• Technical win rate & POC win rate

• Time‑to‑first‑value: materially reduced from kickoff to first measurable customer impact.

• Scaled playbook: reusable demo assets, reference architectures, and eval harnesses to make every next POC faster.

• Hiring & enablement: recruit, onboard, and level up a bar‑raising team

• Exec trust: consistent, crisp communication, architecture reviews, and roadmap previews that build commitment.

What you’ll do

• Lead & coach a team of Solutions Engineers and Forward Deployed engineers (and act as PgM for non‑strategic programs): capacity planning, deal/POC staffing, rituals, and performance managements

• Own pre‑sales technical strategy: discovery, solution design, ROI modeling, demo/POC storylines, and proof plans.

• Standardize the POC operating model: clear success criteria, milestone plans, weekly working sessions, decision logs, and risk management—mirroring the cadence outlined in your plan (tiger‑team standups, roadmap previews, exec architecture calls).
  Solutions - Team plan

• Hands‑on architecture & technical guidance: Technical escalation point with SAs/FDEs on APIs, actions, data flows, identity, security reviews, and production‑ready POC builds.

• Product feedback loop: synthesize tuning/failure modes and surface prioritized insights to Product; champion “production‑like from day one.”

• Hire for craft & values: attract diverse talent; set ladders and calibration rubrics; uplevel writing, demoing, discovery, and architecture skills.

• Customer executive engagement: function as trusted advisor to VP/C‑level stakeholders; make complex tradeoffs legible and actionable.

What makes you a fit

• 8+ years in Solutions/SE/Applied Engineering/ Professional Services, including 2–4+ years people leadership in a pre/post‑sales hybrid team.

• Track record leading production‑grade POCs and complex integrations in enterprise SaaS;

• Working knowledge of LLM systems (RAG, tool use/function‑calling, evals/quality metrics, safety, data privacy).

• Executive presence; crisp writing; strong facilitation and risk/issue management

• Bonus: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony, and regulated data environments.
  

What We Offer:

• High Impact in the cutting-edge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers

• We are data-driven

• Be entrepreneurial

• Strive to be better, together

MavenAGI is an equal-opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.

Compensation Range: $180K - $220K