The Clockworks partner channel is comprised of select Controls, Mechanical and FM service providers who leverage the Clockworks building analytics platform to drive new service offerings, open ongoing revenue streams and promote competitive differentiation. Our partners leverage the automated analytics Clockworks provides to transform their manual, time-based services into proactive, impact-driven services.

As Partner Account Manager, you will support and enable a dedicated group of partner accounts to develop, manage and drive their “powered by Clockworks” services. You will be a key point of contact and strategic voice for these partners, focused on BOTH business and operational processes to achieve scale. Through core account management functions (ongoing meetings, strategy development, program management and project management), you will help partners get the most from Clockworks and deliver an effective service to their clients.

Account management meetings are the primary method of engagement. They are used to review key success metrics, track onboarding projects, support partner strategy, and provide product coaching as needed.

RESPONSIBILITIES

ACCOUNT MANAGEMENT & STRATEGY

• Work closely with the Director of Partner Success to build successful relationships with select partner accounts.
• Lead ongoing account management meetings, including agendas, follow-ups and action tracking.
• Support and assist partners in developing and executing their Clockworks growth strategy.
• Identify untapped use cases and stakeholder groups within partner accounts to broaden adoption.
• Report on Engagement & Impact (E&I) metrics for assigned partner accounts.
• Support the Director of Partner Success in creating Quarterly Business Reviews (QBRs) for leadership across Clockworks partner accounts.

PARTNER ENABLEMENT & SUPPORT

• Provide consulting assistance to help partners transform their service business using Clockworks.
• Equip assigned partners with program enablement materials and ensure they are familiar with them.
• Provide access to and coaching on the Clockworks platform for all partner users.

PROGRAM & PROJECT MANAGEMENT

• Support partner program management, helping partners follow program milestones, goals and best practices.
• Coordinate with Clockworks Project Coordinators to manage partner onboarding and other projects from kickoff through completion.

FEEDBACK & REPRESENTATION

• Solicit product feedback and share it with the Clockworks product development team.
• Represent Clockworks at on-site partner meetings and industry events.

THE IDEAL CANDIDATE

The ideal candidate will be able to move seamlessly between technical engineering topics and business discussions and embrace being a key point of contact for Clockworks partner accounts. This candidate shall preferably have the following additional qualities:

• Has 5+ years of experience with smart buildings, facilities management, HVAC, mechanical or controls services.
• Has experience in program and/or project management, including coordinating timelines, stakeholders and deliverables across multiple accounts.
• Has experience providing sales/business support in a commercial context, including discussing sales opportunities, contract pricing and payment terms.
• Has strong troubleshooting skills and uses them to help partners turn analytics into action.
• Can communicate effectively with a wide range of audiences, from maintenance technicians to C-level executives both in person, or over video conferencing, phone or email.
• Excellent presentation and public speaking skills.
• Can work independently and with teams.
• Wants to be part of a small, innovative company with the unique opportunities and challenges it brings.
• Has experience with Microsoft products, especially Microsoft Excel and presentation tools like PowerPoint and PowerBI.
• Is confident, self-motivated, and comfortable quickly grasping new technologies.