Service Engineers are experienced HVAC and controls professionals who bring both technical depth and strong client-facing skills to every engagement. They own value delivery for a technical portfolio of accounts, mentor junior engineers on the team, and serve as a reliable force multiplier for service delivery. Key responsibilities include leading complex diagnostic reviews, building credibility with facilities teams at all levels, contributing to team knowledge and consistency, and partnering with Account Management to grow and retain accounts.

CORE RESPONSIBILITIES

Service Engineers combine hands-on HVAC and controls expertise with polished customer engagement skills. They are the go-to resource for technically complex accounts, and they naturally share knowledge with fellow engineers to raise the bar across the team. Their experience spans building systems, fault detection, and service delivery — and they bring that full picture to every client interaction.

• Drive to Action: Proactively engage clients to use Clockworks to drive action on their sites — reducing energy waste, cutting costs, improving comfort, and extending equipment life. Delivers service calls with consistent quality and client satisfaction.
• Technical Leadership: Lead diagnostic reviews for complex systems including central plants, air handling units, and controls sequences. Connects the dots between fault findings and real operational impact, and communicates recommendations clearly to both technical and non-technical stakeholders.
• Client Relationship Ownership: Build genuine, trust-based relationships with facilities managers and site teams. Tailors communication style to the audience and earns credibility through consistent follow-through and technical accuracy.
• Account Growth Support: Partner with Account Managers to lead quarterly Impact Reviews and identify expansion opportunities (new sites, additional users, program enrollment). Supports technical pricing processes and helps build the value stories that underpin commercial proposals.
• Program Enablement: Understand and communicate the value of Clockworks professional programs (e.g. Condition-Based Maintenance). Engages clients in program conversations and connects them with the right internal stakeholders to advance enrollment.
• Product & Process Improvement: Share structured feedback from client interactions with the product and analytics teams. Proactively flags recurring issues or gaps and contributes ideas to improve service delivery workflows for the broader team.
• Autonomy & Priority Management: Independently manages a portfolio of accounts and competing service priorities without close oversight. Brings the experience and judgment to know when to escalate and when to resolve — and consistently delivers on time.

REQUIRED SKILLS

• Is a strong communicator across all levels — equally effective with maintenance technicians, controls engineers, facilities directors, and C-suite stakeholders, adapting tone and depth to the audience
• Has 10–15 years of experience in HVAC, building controls, energy engineering, or fault detection and diagnostics, with proven customer-facing service delivery at a senior level
• Enjoys solving problems using data, visualizations, and analytics, and can translate complex findings into clear recommendations for client teams
• Is proficient with Microsoft Office, with strong Excel skills for reporting, tracking, and client-facing deliverables
• Is autonomous, self-directed, and brings the professional maturity to manage client relationships and team contributions without requiring close supervision
• Has strong working knowledge of HVAC systems, mechanical sequences of operation, and BAS documentation across multiple system types

THE IDEAL CANDIDATE…

• Provides expert guidance on energy and maintenance questions from clients — making targeted recommendations on maintenance routines, control sequences, and operational improvements, including ad hoc energy and savings calculations.
• Has hands-on experience with multiple building automation systems and BAS protocols (BACnet, Modbus, etc.), and is comfortable interpreting BMS data to validate diagnostics and inform configuration decisions.
• Has significant experience with FDD, automated commissioning, and performance measurement — ideally in a customer-facing or service delivery context where findings had to be communicated and acted upon.
• Has a mechanical engineering, electrical engineering, or related technical degree — or equivalent professional experience. US-based with comfort in a remote-first, client-facing role.