About the Company

Clockworks Analytics is a leading provider of Fault Detection and Diagnostics (FDD). Our passion is revolutionizing the built environment and driving smarter, more efficient buildings. Founded within MIT’s Building Science Department, Clockworks has been focused on equipping clients with innovative technology to significantly enhance their building operations while remaining committed to learning and innovating. Our cloud-based analytics software creates an unprecedented level of operational intelligence about a building, helping property teams break away from the existing cycle of reactive operations to proactively address equipment issues, improve indoor air quality, reduce energy consumption and achieve operational excellence.

Our mission is to have a massive positive impact in the built environment. Our enterprise customers and partners across the world have completed over 50,000 tasks related to issues identified by Clockworks and saved over $50M. In the last thirty days alone we have uncovered over $7m in avoidable costs across roughly 3500 buildings and continue to find incredible opportunities for human and environmental benefits in our portfolio of 500 million square feet of buildings in over 30 countries.

About the Role

Help commercial building clients (especially those in the life science sector) leverage the Clockworks building analytics platform to enhance building operations, optimize maintenance workflows, and improve occupant experience. Our Technical Account Managers (TAMs) work directly with enterprise clients to articulate, achieve, and advance their energy, maintenance, and comfort goals. In this role, you will leverage the Clockworks platform to develop and report on client success metrics. As a TAM, you’ll be instrumental in identifying and tracking the impact of reported faults, facilitating task creation, and serving as a trusted advisor throughout each client’s journey. You will be a key team member and own the transition from onboarding to implementation of our software, promote and support expansion opportunities, provide trainings in alignment with client needs, and lead regular impact review discussions.

Responsibilities:

• Develop and maintain executive relationships with key life science and other commercial accounts to continually define and prove value while coordinating internal resources to deliver exceptional outcomes
• Own renewals and expansions across all accounts
• Establish workflows to effectively act on Clockworks findings
• Establish and manage regular Quarterly Impact Review process across all accounts
• Establish streamlined processes and leverage automation and other tools for contract management
• Work with Technical Operations Center to establish clear process for leveraging engineering resources through internal ticketing for tracking.
• Systematically document customer stories for marketing
• Be a proud and persistent “Voice of the Customer” within the organization

Preferred Qualifications:

• B.S. in Engineering or other related scientific discipline
• MBA and/or business background
• Experience with life science and pharmaceutical operations, facilities management, HVAC, mechanical or controls services
• Has 5+ years of experience providing Customer Success or Technical Account Management services to life science (or similar) accounts
• Has experience using Salesforce, agentic AI and other automation tools
• Has experience working with Life Science clients in a business and consulting context; discussing budgeting, contract pricing and payment terms
• Is effective when communicating with clients, over the phone and through email, from maintenance technicians to C-level executives
• Has mechanical, electrical and/or software troubleshooting skills
• Enjoys solving problems and is comfortable with ambiguity
• Can work independently and is an excellent collaborator
• Wants to be part of an agile, innovative company working in dynamic settings with complex clients
• Has experience with Microsoft products, especially Co Pilot, Microsoft Excel and PowerPoint, PowerBI
• Is confident yet humble, knowledgeable yet hungry to learn, self-motivated yet secure in seeking assistance